ExtraGuard® - Extended Warranties

Frequently Asked Questions:

Q: What is the service coverage ?
A: Australia, New Zealand and International

Q: How do I obtain service?
A: Contact the Toshiba Service Centre on 13 30 70 (Australia) or 0800 445 439 (new Zealand). For further details, click here.

Q: Where can I purchase the Extended Warranty?
A: You can purchase Extended Warranty from any Toshiba Authorised Reseller, or call the Toshiba Sales Centre on 13 30 70 (Australia) or 0800 441 615 (New Zealand).

Q: Who provides this service?
A: This service is provided by Toshiba MobileCare and Authorised Service Providers.

Q: Which Extended Warranty do I need for my Notebook?
A: For compatibility with your Notebook, click here.

Q: When can I purchase the Extended Warranty?
A: The Extended Warranty must be purchased within the original warranty period of the Notebook.

Q: Will the terms and conditions of my standard warranty be affected by the purchase of the Extended Warranty?
A: It won’t, it extends the warranty period but does not change the standard warranty terms and conditions.

Q: Can I purchase the Extended Warranty for a School Notebook Access Program (SNAP) Notebook?.
A: No, SNAP Notebooks come with 3 year warranty and cannot be extended further.

Q: I have just purchased the Extended Warranty, what do I do next?
A: You need to complete the registration form and return to us by mail within 14 days of purchase to activate service.

Q: Do I benefit from free courier pick up and return on warranty repairs?
A: Yes, Courier pick up and return is available in Australia and New Zealand, but not internationally.