ExtraGuard® - Assured Service Program
Frequently Asked Questions:
Q: What is the service coverage ?
A: Australia and New Zealand.
Q: How do I obtain service?
A: Contact the Toshiba Service Centre on 13 30 70 (Australia) or 0800 445 439 (new Zealand). For further details, click here.
Q: Where can I purchase the Assured Service Program?.
A: You can purchase this service from any Toshiba Authorised Reseller, or call the Toshiba Sales Centre on 13 30 70 (Australia) or 0800 441 615 (New Zealand).
Q: Who provides this service?
A: This service is only provided by Toshiba MobileCare Service Centres. Contact the 13 30 70 (Australia) or 0800 445 539 (New Zealand), to find your nearest Toshiba MobileCare Service Centre.
Q: My Notebook is stolen from my car, can I claim it under this service?
A: No, this service does not cover loss or theft, we recommend that you contact your insurance company who may be able to assist.
Q: Do I have to pay service fee for each claim?
A: Yes, an assessment fee of $100 inc. GST applies for each claim.
Q: How many times can I make a claim under this service agreement?
A: There are limits on the number of claims and the type of claims that is covered, depending on the period of the agreement. Please check the terms and conditions document.
Q: Am I still covered by the Assured Service Program when my Toshiba warranty expires?
A: No, the Assured Service Program must match your Toshiba warranty period.
Q: How do I match the Assured Service Program and the Toshiba warranty periods?
A: If your Notebook has 3 year Toshiba warranty you can purchase Assured Service Program-3 Year. If your Notebook has 1 year Toshiba warranty you can purchase Assured Service Program-1 Year or Extended Warranty -2 Year combined with Assured Service Program-3 Year.
Q: When can I purchase this service?
A: This service must be purchased within 30 days of the Notebook’s new purchase.
Q: Will the terms and conditions of my Toshiba warranty be affected by the purchase of the Assured Service Program?
A: This service is supplemental to the Toshiba warranty. It does not change the Toshiba warranty terms and conditions.
Q: Under this program, would Toshiba repair wear and tear on my Notebook?
A: Yes, if the wear and tear directly affect the performance and operation of your Notebook.
Q: Can I purchase this service for a School Notebook Access Program (SNAP) Notebook?
A: No, The Assured Service Program is not available for SNAP Notebooks.
Q: I have just purchased the Assured Service Program, what do I do next?
A: You need to complete the registration form and return to us by mail within 14 days of purchase to activate service.
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